If your question is not answered below, please email email@example.com and we will be happy to help.
How do I place an order?
In the Coffee section, add the coffee you like to your shopping cart. Once you are done shopping, click on the shopping cart icon at the top of the page, and follow the onscreen instructions.
What do I need to complete an order?
To complete an order, you will need to provide us with your shipping and billing address, an email address, and a valid credit card.
Is my credit card secure?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your payment information. We reveal only the last four digits of your credit card numbers when confirming an order. We are certified by McAfee for security.
Can I cancel my order?
Orders can be canceled online for any reason within 1 hour of placing the order. On the My Account page, go to View My Orders, and click on the cancellation icon next to the order you wish to cancel. You will receive a confirmation email from us.
What if I wish to send multiple e-Gift Cards to a single recipient?
Simply choose the quantity of e-Gift Cards you wish to send, on the e-Gift Card page. The recipients balance will reflect the total amount.
What if I wish to send multiple e-Gift Cards to multiple recipients?
In this case, please place multiple orders, where each order contains the e-Gift Cards to a single recipient.
I have received an e-Gift Card. How do I redeem it?
To use your e-Gift Card, login here using the credentials from your e-Gift Card email. Upon entering the 'checkout' part of our store, please click on “Apply to Order” in the section marked 'Gift Certificates.' Any amount above the certificate value may easily be placed on a credit card of your choice. Any balance left will be kept in your account on Coffee Kind for future purchases.
Do e-Gift Cards expire? Do they have fees?
No. CoffeeKind.com e-Gift Cards have no fees and they never expire.
Where can I use the CoffeeKind.com e-Gift Cards?
e-Gift Cards can only be redeemed through the CoffeeKind.com web site.
Can e-Gift Cards be refunded?
e-Gift Cards are not redeemable for cash and cannot be returned for a refund.
What happens with the unused balance?
Any unused balance will be placed in the recipient’s account.
What if my order exceeds the amount of my e-Gift Cards?
If your order exceeds the amount of your e-Gift Cards, you must pay for the balance with a credit card.
Which items are eligible for free shipping?
All Coffee Kind items are eligible for FREE shipping. Shipping is free if orders are over $35 per vendor. Items can be shipped to nearly all addresses in the continental US.
Which shipping methods and carriers do you use?
We typically use USPS Priority Mail (2-3 days) and UPS Ground (3-5 days), for all other packages. Immediate shipping is available- please call us at 1-888-997-KIND.
Do you ship OUTSIDE the US?
We do not ship outside the US at this time.
How are products packaged?
CoffeeKind.com vendors ship products directly from their facilities to ensure freshness. Each vendor uses their own packaging.
What days of the week do you deliver?
Each vendor maintains its own shipping schedule. Most vendors will ship Monday to Friday.
Can I ship to a PO Box?
No, we are unable to deliver to a Post Office Box.
How much will shipping cost?
We offer flat-rate shipping of $4.95 per vendor for any order under $35. Shipoping will be free for any order over $35 per vendor. To see your shipping costs, continue in the checkout process.
Can I schedule a special delivery date?
No, we are unable to schedule a special delivery date.
Can I ship to an APO or FPO box?
We are unable to ship to an APO or FPO box at this time.
Where is my order?
Following your order confirmation email, you will receive an email with the tracking number which will allow you to track the status of your package, from the minute it is shipped until it is received.
How do I use my coupon/gift certificate?
In the checkout process, you will be asked to enter your coupon code. The total amount of the order would then be updated accordingly.
How do I access My Account?
On the top menu, click My Account, and choose the desired option on the sub-menu.
How do I unsubscribe from the newsletter?
Just click "Unsubscribe" in My Account or at the bottom of the newsletter.
Will you donate coffee to my event?
We will be happy to discuss this and help as much as possible. Please contact customer support at firstname.lastname@example.org.
Can you fulfill custom or bulk orders for special events?
Yes, please contact customer support at email@example.com.