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Shipping Policy

Coffee Kind ships to the contiguous 48 states of the U.S., Hawaii and Alaska. Ground delivery time is 1-5 days, depending on location. Coffee is shipped directly from our network of roasters and is typically sent out within 24-48 hours after being roasted to ensure maximum freshness.  For rush orders, please call us directly at 888-997-5463. Flat-rate shipping does not apply for rush orders.

 


Free Shipping

Coffee Kind offers free shipping for any order over $35 per vendor. The free shipping offer applies to all our products unless stated otherwise. Free shipping when offered applies only to the contiguous 48 states of the U.S. not including Hawaii and Alaska. Please call us directly at 888-997-5463 to inquire about shipping outside of the U.S.

 


Flat Rate Shipping

Coffee Kind offers flat rate shipping at $4.95 for any order under $35 per vendor. Flat rate shipping applies to all our products unless stated otherwise. The flat rate shipping is per vendor. If your order is purchased from different vendors, the shipping costs would equal the flat rate shipping times the number of vendors. The flat rate shipping applies only to the contiguous 48 states of the U.S. not including Hawaii and Alaska. Shipping to other locations is quoted according to the carriers' pricing.

 

 

Easy Returns & Money-Back Guarantee

We make returns as easy and seamless as possible. Returns are issued in the original form of payment less our original outbound freight cost if your order included free shipping.

 

Defintions:

Outbound freight cost: The shipping amount we paid to ship the product to you

Return shipping cost: The shipping amount you pay to return the product from you to us. This applies only to espresso machines and automatic grinders

Retail value: The price advertised for the product at the time of your purchase

 

Limited Warranty

All equipment items sold on Coffee Kind are covered by Coffee Kind's 30-day Limited Warranty. In the event that the product is damaged, missing, defective, or malfunctioning during shipment, report it to us within 7 business days of delivery at support@coffeekind.com. Do not use the product.

 

All equipment can be returned within 30 days of delivery. Please contact us at support@coffeekind.com before returning any products.

 

Our Easy Returns, Money-Back Guarantee Policy is divided into three categories:

1) Coffee

2) Coffee Makers & Accessories

3) Espresso Machines & Automatic Grinders

 

1) Coffee

If we've made a mistake with your order, we'll make it 100% right. Just contact us at support@coffeekind.com within 7 business days of delivery. We'll correct the mistake right away and get you the right coffee.

 

Do not return the coffee.

 

 

2) Coffee Makers & Accessories

Any equipment that is purchased through Coffee Kind, except for espresso machines and automatic grinders, qualifies for free, easy returns and a Money Back Guarantee within 30 days of delivery, no questions asked. Contact us at support@coffeekind.com to initiate a return.

 

When we approve of your return, you will receive a pre-paid return shipping label. Equipment must be returned in the original packaging with all original manuals and accessories. Any products that included a CK Exclusive Gift, like a gift card or free accessories, will need to be returned, otherwise the retail value of the unreturned products will be deducted from the refund. Unused gift card codes will automatically expire. Any used gift card amounts will be deducted from your refund.

 

Once we receive the package, we will assess the contents and and a refund will be issued in the original form of payment less our original outbound freight cost.

 

3) Espresso Machines & Automatic Grinders

Espresso machines & automatic grinders qualify for refunds, but we do not issue free return labels. The customer is responsible for return shipping costs and arrangements. Please contact us at support@coffeekind.com to initiate the return process.

 

Any products that included a CK Exclusive Gift, like a gift card or free accessories, will need to be returned, otherwise the retail value of the unreturned products will be deducted from the refund. Unused gift card codes will automatically expire. Any used gift card amounts will be deducted from your refund.

 

Once we receive the package, we will assess the contents and you will be refunded in the original form of payment. The refunded amount is the price you paid for the product minus our outbound freight shipping costs.

 

To package for returns:

  • Empty and dry all reservoirs

  • Send back in original packaging

  • Include all manuals and accessories

  • Return all included CK Exclusive Gifts, like the Pro Barista Kit and Gift Card

 

Amounts that may be deducted from a refund:

  • Outbound freight shipping cost, if your order included free shipping

  • Retail value of any included gifts that were not returned

  • The amounts of any used portion of an included Gift Card

 

 

Delivery Issues

 

Late Shipment

Coffee Kind is committed to shipping your orders within one business day of receiving the order.  If Coffee Kind fails to ship your order within two business days (excluding holidays), we will refund any shipping cost associated with the late shipment.

 

 

 

Late Delivery

Coffee Kind depends on UPS and USPS for shipping. These carriers have an extremely high rate of on-time delivery. In cases where Coffee Kind ships a package on-time but UPS or USPS cause a late delivery, we will refund your shipping charges. If the customer provides an inaccurate name or shipping address, this guarantee does not apply. When a late delivery is caused by conditions beyond the control of the carrier including but not limited to: bad weather conditions, power outages, network outages, acts of god, or acts of government, this guarantee does not apply.

 

 

Inaccurate Delivery Name or Address

Coffee Kind does not guarantee shipments with inaccurate or incomplete names or delivery addresses. It is the responsibility of the buyer to provide an accurate and complete name and delivery address.

 

 

Delivery Attempts

If a signature is required for a particular shipment, it is the responsibility of the customer to make sure the recipient will sign for delivery. In most cases, customers do not have to sign for shipments from Coffee Kind. However, UPS delivery staff can require a signature at their own discretion if they feel the package is not safe unattended. Coffee Kind does not guarantee delivery of packages when the recipient is unavailable to sign for a package. The carrier’s driver will make repeated attempts to deliver. If all delivery attempts fail, the package will be returned to Coffee Kind.

 

 

Order Cancellation

Orders can be cancelled online for any reason within 1 hour of placing the order by emailing support@coffeekind.com.